Finally had to escalate it to the Regional Mgr who was very helpful. Brought my car in for the FOURTH time to the Rochester location. They actually problem solved the issue and spoke with me about it. Thank you Jim at Rochester.
Update 8/18/17 new manager Todd great guy, went in for a used vehicle inspection they got me in without an appointment, the techs found a couple concerning things with the car and brought me out to the shop to show/explain the problems, definitely thankful for there knowledge and customer service
*Update - After having some problems with a recent visit and posting to Google a review that was not favorable, Midas Corporate contacted me through email and asked for details about my problem. I explained how some of the work I had gone in for wasn't completed and they asked if I would like to be contacted by someone. I gave my information and within a day, I was called by the general manager of nine local stores -
(On a side note, while waiting for my vehicle in Rochester, I began talking with a retired lady who had an older vehicle in for several repair questions including an engine light. Jim popped in several times updating her on coolant and other items that were ok or that could be fixed some time in the future. It was refreshing to see his honesty and it was obvious that he was not out for making a buck on that day but that in the future when the repairs were needed he was hoping she would return. That goes a long way in my book!)
Brought my car in THREE separate times for brake issues. Non-stop squeaking after every service. Wouldn't provide any documentation of what was done to the car because of 'power surge' issues.
Way overpriced! I walked in to get my new snow tires mounted and balanced. They quoted me about $150 and about a 3 hour wait. I went to Costco instead and paid about $58.
I will be back!!
Received attitude from the manager on several occasions phone and in person - as if I was inconveniencing him or I was the one at fault.
Never called me when parts had to be ordered or when the service was done on the THIRD visit. It was me the customer who had to keep calling and following up with them.
Great customer service, saved me over $500. Other shops trying to get me to buy parts I did not need and did it in half the time!
Overall just horrible customer service - definitely never taking my car back there. Tons of days and countless hours wasted.
Crystal. After explaining my situation she went out of her way to make sure I was completely satisfied. With options to revisit the Lake Orion location or travel to the Rochester store, I decided to try Rochester. Jim had been in contacted by Crystal and when I arrived, he took me right in and fixed the stud and lug that had been stripped during my previous visit. There is more to the story, but rewriting this review reflects the lengths Midas now goes through to make sure the customer has a positive experience. Thanks Jim and Crystal for making what could have been my last visit to a Midas location to one that makes me want to return.
I highly recommend Midas Lake Orion to anyone looking for a better experience when it comes to servicing and maintaining their vehicle. The expert team is highly-trained, professional and experienced to look after your car, no matter what the make or model. From brakes and exhausts to tires and engines, they can take care of everything you need to keep your vehicle running as smoothly as possible!
Midas is a US Car Repair based in Orion Charter Township, Michigan. Midas is located at 591 S Lapeer Rd, Lake Orion, MI 48362, USA.
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